Sitti88 Privacy Policy – Protecting Your Personal Data in Malaysia

Sitti88 collects various types of personal information to ensure the services we provide are safe, efficient, and tailored to the needs of our members in Malaysia. The following are the categories of information we collect.

We only collect information necessary for the stated purposes and do not gather data that is excessive or irrelevant to Sitti88's services.

Sitti88 collects personal information through several different channels throughout your interactions with our platform.

• During registration: You provide basic personal information such as your name, email, phone number, and password when registering a sitti88 account for the first time.
• During KYC verification: To comply with anti-money laundering requirements, we may request identity verification documents such as a copy of your MyKad or passport, as well as proof of address.
• During financial transactions: Payment method information is collected when you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks.
• Automatically collected: Our system automatically records technical data such as your IP address, device type, operating system, web browser, and pages visited on the sitti88 platform using cookies and similar technologies.
• Via customer support: When you contact the Sitti88 support team via live chat or email, we retain records of those communications for training and service improvement purposes.

Sitti88 uses collected personal information solely for legitimate purposes directly relevant to the provision of our platform services. The following are the primary purposes for which your data is used.

• Account management: To create, verify, and maintain your sitti88 account, including the login process, two-factor authentication, and password recovery.
• Transaction processing: To process deposits and withdrawals via your chosen Malaysian local payment methods, securely and accurately.
• Legal compliance: To fulfil legal obligations including KYC requirements, AML (anti-money laundering) compliance, and reporting to the relevant authorities where required by law.
• Platform security: To detect and prevent fraudulent activity, multiple account usage, promotional abuse, and other security threats to the sitti88 platform.
• Customer support: To provide effective assistance when you contact our support team regarding account, transaction, or gaming issues.
• Communications and promotions: To send you information about promotions, new bonuses, and platform updates — but only if you have opted in to receive marketing communications from sitti88.
• Service improvement: To analyse usage patterns and member feedback in order to continually improve the gaming experience on Sitti88.

Sitti88 will not use your personal data for any purpose not stated above without first obtaining your consent.

Sitti88 does not sell or rent your personal data. However, there are specific situations where we need to share certain information with trusted parties.

• Payment providers: Required transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX processors solely to facilitate your financial transactions.
• Game software provider: The minimum technical information required to run games is shared with the gaming platform providers we use. All such providers are bound by strict data confidentiality agreements.
• Legal authorities: Where required by Malaysian law or by court order, Sitti88 will disclose the necessary information to the relevant authorities.
• Technical service providers: Companies we appoint to provide services such as server hosting, platform analytics, and cybersecurity may have limited access to data solely to carry out their technical functions.

All third parties who receive sitti88 member data are required to uphold the same data protection standards that we apply ourselves.

Sitti88 continually invests in security infrastructure to ensure members' personal data is protected at all times. The following are the key security measures we uphold.

• SSL/TLS Encryption: All communications between your browser and sitti88's servers are encrypted using 256-bit SSL/TLS. You can verify the security of your connection via the padlock icon in your browser's address bar.
• Data-at-rest encryption: Sensitive data stored in our databases, including financial information and verification documents, is encrypted using industry-recognised encryption algorithms.
• Access controls: Access to member data is restricted to staff who require it to carry out their official duties. All access is logged and audited on a regular basis.
• Threat monitoring: Our automated monitoring system operates 24/7 to detect and respond to any unauthorised access attempts or suspicious activity.
• Security testing: Sitti88 conducts regular penetration testing and security audits by independent third parties to identify and address system vulnerabilities.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. We encourage members to play their part in keeping their accounts secure by using strong passwords and not sharing their login credentials.

Sitti88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance.

• Session cookies: Temporary cookies that are automatically deleted when you close your browser. These cookies are essential for maintaining your login session and ensuring smooth platform navigation.
• Preference cookies: Cookies that save your preferences such as language and display settings so you don't have to reconfigure them each time you visit.
• Analytics cookies: Used to collect aggregated data on how members use the Sitti88 platform, helping us identify areas for improvement.
• Security cookies: Helps us identify suspicious activity and protect your account from unauthorised login attempts.

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the Sitti88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by sitti88.

To exercise any of the above rights, please contact us at support@sitti88.com stating the right you wish to exercise and your account details. We will respond within 14 business days.

Sitti88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by Malaysian law.

• Active account data: Retained for as long as your Sitti88 account remains active.
• After account closure: Core data is retained for 7 years after account closure to comply with Malaysian legal and tax requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulations.
• Security logs: Retained for 12 months for security investigation purposes if required.
• Support communication records: Retained for 2 years for training and reference purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked back to you.

The sitti88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal information from children or minors.

If we discover that we have collected personal data from someone under the age of 18, the account in question will be closed immediately and all associated data will be permanently deleted. If you believe a minor has registered on our platform, please contact us at support@sitti88.com without delay.

The sitti88 platform may contain links to third-party websites or services in certain contexts. sitti88's Privacy Policy does not apply to those external sites.

Sitti88 is not responsible for the privacy practices or content of any third-party websites you may access through our platform. We encourage you to read the privacy policy of each website you visit independently.

Sitti88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

• Members will be notified of any significant changes via their registered email or in-platform notification at least 7 days before the changes take effect.
• The date of the latest update is always displayed at the top of this page for your reference.
• Continued use of the Sitti88 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.
• We encourage you to review this page periodically to stay informed of sitti88's latest privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact sitti88's Data Protection Officer through the following channels.

• Email: support@sitti88.com – for written enquiries and data rights requests. We respond within 14 business days.
• Live Chat: Available 24 hours a day, 7 days a week on the Sitti88 platform for immediate enquiries.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your trust is Sitti88's most valued asset.